When General Manager of Lumina Coffee Co. Matthew Schieffer and his team opened shop in the spring of 2019, they never imagined that the business would celebrate its first anniversary during a pandemic. However, the beautifully designed coffee shop and eatery adapted quickly to the crisis, allowing customers to exclusively using the drive through service to get their favorite menu items and offer their support. By working proactively and thinking creatively at the onset, Lumina was able to keep employees and customers safe while continuing to do business.
It’s a challenge that all restaurants have faced head on during this strange and unprecedented time, but one that Lumina has overcome.
“There was definitely a feeling of shock in the beginning,” says Schieffer. “In business you have to be ready to adapt regardless of the scenario, so for us it was all about finding a way to serve the community while doing our part to limit the spread.”
“Cleanliness has always been our top priority, so we analyzed every opportunity to be more efficient concerning sanitization. By moving everything to drive through service we were able to limit our contact with customers and developed a system that allowed us to be clean and efficient.”