Water Dispensers
“Having a sanitary way to dispense drinking water became very top-of-mind awareness for a lot of people,” Mike adds.
While BWS offers six models of water coolers that provide solutions to a variety of hydration-related problems, there is one commonality between all of the company’s operations: customer service. BWS owners and employees all strive to provide outstanding customer service, and they all agree that this is what sets them apart. Part of this service includes being readily available to provide necessary machine maintenance.
“Every client that we deal with has my cell phone number,” Ryan Somerville, sales representative, says. “We have a 24-hour guarantee of service, but normally we’re there within a matter of an hour… We try to go out of our way to make the customer feel comfortable.”
George, Mike and the rest of the team appreciate the opportunity to meet people through the business. “We’re not in any specific industry,” Mike says. “We’re in carpet mills, we’re in chiropractic offices, we’re in schools… It takes some creativity to figure out how you’re going to solve their specific problem. You get to go out and learn about a lot of businesses that you wouldn’t otherwise know anything about, so that’s been a lot of fun for us.” People are an important part of BWS’ operation, both within the business and in their customer base. Jase Thompson, who performs maintenance and installs for BWS, says that the team is like family to him. “I kind of think of everyone as friends or family,” he says. “Everyone does everything for everybody. It’s the best place I’ve ever worked.”
This commitment to helping people extends to BWS’ commitment to their customer base, and according to Chattanooga-area sales representative Ryan Shrum, it shows. “We haven’t had a single customer that hasn’t been satisfied,” he says.
For more information on BWS, their products and their services, visit businesswatersolutions.com, or follow them on social media for updates on their latest installs.